Covid 19 Updates
We are pleased to announce our showroom is now open Monday - Saturday 9am-5PM, we look forward to welcoming you soon.
Whilst our showroom remains closed all other areas of the business are gradually getting back to normal (as much as safely possible), any disruption to the supply chain and delays in outbound deliveries are now only affecting a small percentage of orders and we anticipate that this situation will keep improving.
As always please call us on 01249 707220 and we will do our best to assist you.
Folowing the latest Government Announcement our Showroom will remain closed until further notice, Our offices will remain open and we expect the processing of orders to continue as normal, Please note that any disruptions within the courier network may have a knock on effect and cause some orders to be delayed.
We are continuing to see delays throughout the whole supply chain but we are trying to keep these to a minimum. Please do contact us with any concerns or to check the status of any orders.
With the latest Government announcement our showroom will remain closed but our online business will continue as close to normal as possible, we are expecting an increase in volume during this busy period but will endeavour to process and dispatch all orders as quickly as we can, as these new measures cover the whole of the country there may be some extra delays but please bear with us and do contact us if you require any further information regarding a current or future order.
Our couriers continue to experience delays although these are being managed and we are still able to deliver over 95% of our orders on time, The knock-on effect of the Covid-19 pandemic is that the global supply chain has been disrupted and our supplier stock levels are very low with some lead times a number of weeks away. We will attempt to keep all customer notified about delays as soon as we are aware of these. Please rest assured we have a dedicated team working on minimising disruption to our business and your orders.
We are once again experiencing a number of delays mainly with our couriers, they are experiencing a huge increase in volume and also have a large number of Staff shortages due to Covid-19. We are trying to keep the disruption to a minimum to reduce any delays.
Our couriers are still experiencing delays in certain areas, this is caused by a combination of the ongoing Covid-19 pandemic coupled with a huge increase in online sales volumes across the sector, We are continuing to keep delays to a minimum but some delays are unfortunately unavoidable, Please rest assured we are working very hard to minimise these delays.
We are very much operating as normal but are experiencing a number of delays in the supply chain as order numbers increase whilst suppliers and other partners a still working on reduced staff numbers, we are seeing this gradually improving but please be aware there may be some extra delays with some orders.
Everything is currently operating very much as normal and we are not now aware of any delays with dispatches, deliveries or supply of goods. We have cleared the huge backlog of orders and are confident we can now keep on top of the increased demand.
We are still fully operational and are ourselves fully up to date with our dispatches. We are experiencing a few delays through certain supply chains and delivery partners, but these seem to be limited to 48hrs at most and are only affecting a small percentage of orders.
Thank you for your continued support
We are aware of some delays with Royal Mail Parcels, Please see below from their website.
Wednesday 22 April 2020
Normal deliveries and collections should take place throughout the UK this week. However, despite our best endeavours, it is likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We’re sorry about this. Every item of mail is important to us, so we are working hard to keep any delays to a minimum. Thank you for your patience and understanding in these unprecedented times.
Our website offices and warehouse remains operational and we are continuing to ship orders daily, we are experiencing a few delays within the supply chain but these really are quite minimal and we will update customers with any additional delays.
We continue to operate as normal and are dispatching orders as quickly as possible, We are experiencing some delays with couriers around the country and although these delays are quite minimal some orders are taking slightly longer than normal to get from our warehouses to customers. We are working hard with our delivery partners to keep these to a minimum.
Our offices and Warehouse continue to operate as normal although we have decided to close the offices on Saturdays until further notice, Calls and emails should still be answered during this period with staff working from home but may take a little longer than normal.
Following Government Advice we have closed our showroom until Further Notice, Our online business continues as normal and we are not aware of any disruption to our delivery services.