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Customer Testimonials

Customer Testimonials

 

Here are a selection of customer feedback comments that we have recieved over the past few months. We strive to deliver exceptional customer service, so appreciate the feedback that we recieve and hope that it will give you confidence when buying from us.

"I am so incredibly impressed and pleased with your response system. Could I please have it delivered thursday 11th this week instead of tuesday the 9th. Thank you so much."    Miss A  8th March 2010
Thank you for your excellent service.  As you know, I bought 5 light fittings from you, at a very competitive price, delivered quickly, but one turned out to have a manufacturing fault.  Up to this point everything had been handled via the website, so it was with some pessimism that I rang your contact number. I was pleasantly surprised when it was answered straight away by someone helpful.  The replacement part arrived from you yesterday and the light is now perfect. I'd be happy for you to put this testimonial on your website (WITHOUT my full name please).  A lot of companies sell online, but it is following through when there is a problem that really sorts out the good companies from the rest. 
 Thanks again , CC

Hi There
Just a quick note to say that the lights arrived safely today and a big thank you to you all, I think your service is fantastic and would be happy to return and recommend!
Best Wishes to you all
 
Kim Garrett  3rd Feb 2010
I have just received my order for a picture light.  I write to say how much I appreciated your opinion on the various designs, I am delighted and thank you for your helpful service.
 
Christine Gosman. 27th Jan 2010
Excellent service. Goods arrived 10.30 on the 5th January. Surely a record - less than 24 hours between ordering and delivery despite atrocious weather conditions. Well done!
Regards,
Derek Killin

"Thank you for your email today and confirmation that the order has been cancelled and fully refunded. Whilst you were, on this occasion, unable to meet my needs, I appreciate your quick and decisive response."    S Winter   24th Nov
"Hi. This is fantastic service - many thanks!
  Gina"      28th October

"Hi - just wanted to say thank you, not only have i managed to source my anglepoise lamp from you at a much cheaper price than anywhere else, but delighted with the delivery time, I only ordered it yesterday (requesting standard delivery) and it came today! Brilliant - thank you"                    J Ward   29th Sept

"Just a quick note to say that my order arrived safely just after 10.00 this morning. The lamps have been installed and look better than anticipated. The whole process of ordering from you was pleasant and painless, thanks to the polite and helpful young lady I spoke to on Saturday morning (I'm very sorry that I can't remember her name). I will have no hesitation in recommending your company and hope to buy from you again in the future."              R Browning      8th Sept

"The lights have arrived and they look great and are very good quality. They were packed with such care. No damage! Thanks very much."                    C Parr            16th May

"Just wanted to say thank you very much for your excellent service and advice.. The lights arrived quicker than you said and I am very pleased with them and yourselves. Thank you."                              D Gray              6th May 

"Goods recieved and are all working well. Thankyou for your excellent service."    M Smith              5th May

" Just a line to let you know I have received the replacement glass for my light fitting and would like to thank you for your courtesy and service. Many thanks"      T Waterhouse       29th April

"Hi Just got my lamp, Ex.... have   recommended  you to my friend.thank you"      M. Kidney        27th April

"Many thanks...you've been very helpful...great products...well done !!...Lamp looks fab !!"      J. Cardiff        27th April

"Our three lights and bulbs arrive this morning and we are delighted with the service you provide. The lights look lovely and we can't wait for them to be installed."                   Jane Field             24th April

"Thank you for this email and thank you for such a remarkable service.  Received the lamp 10am today.
 Unbelievable!"                    I . Paton             23rd April
 "Many thanks for the brilliant service - ordered on Sunday, arrived on Tuesday!"   P. Gilman    23rd April

Just wanted to say that the decision for a refund was absolutely nothing to do wtih Lights4living, and to say that in all my dealings with you, just how good and helpful your staff are.  Will def recommend to absolutely anyone"    Michelle Lawrence    16th April

"I finally managed to get around to putting our lights up this weekend, and wanted to say a big thank you for the excellent service you provided.  The original purchase was all good – best prices around – but it was when I had a problem with my order that you really excelled!  You may remember that a glass plate had broken on one of the lights. I was dreading having to get the whole thing packaged back up and sent back to you and then wait for the new one.  But instead, you were able to source a glass plate and send this to me. It was pretty straightforward to get this on when I did actually get around to fitting these. So a big thank you for superb after sales service. I wouldn’t hesitate to recommend you after receiving such good service."    S Clarke      12th April

I had to write to you personally to let you know that the lights arrived about an hour ago now and are absolutely stunning - I am so pleased with them and can't wait to put them up in our new house.  The service you provide is excellent and the lights were so well packaged, everything was first class, and I will not hesitate to recommend your company to friends or colleagues.        L. Bogg, Portugal  (3rd April)

Once again, thank you for the professional service you have provided"Thank you very much for my swift order! I have received my light and this was a very easy and trouble free experience. I had been searching for ages to source this particular light too."              C Abell      (11th March)

"The replacement arrived safely is now installed and appears to be working ok. Hopefully it will stay
 that way.Thanks for all your assistance. I know the original delay was not of your making and I'm really 
pleased with the speed of return and the courtesy extended to me as a customer. I will be buying from 
you again in the near future."    S Rogers 12th Feb

"My order arrived exactly when you said it would.  Everything was in excellent condition and we are most impressed with the standard of your service."                    C Davies    (26th Jan 2009)

"Thank you so much for sending a replacement light bulb for my anglepoise, it arrived this morning beautifully packed in pristine condition - I really did not expect it!  What excellent service - I shall have pleasure in recommending you to all my friends and acquaintances"       H Taylor   (5th Jan 2009)

"I ordered bathroom lights rather too close to to when our new bathroom was being fitted. When I phoned to check delivery times, the phone was answered straight away by someone who knew what was going on and gave confidence that they would expedite delivery. As it happened there was a problem with the transport that day, and Lights 4 Living telephoned all their customers expecting a delivery to apologise. To my mind this is a very high level of personal service. The lights arrived one day later, well packed, and in time to be fitted. Their prices were lower than other websites as well. I don;t simply go for the lowest price, because service is very important. In this case L4L were the only website with the both of the two lights we wanted, but also had a good feel

J Stanley

 

"We have to say that we found a real bargain whilst searching for a floor lamp. Lights 4 Living were by far the best value and the level of service was second to none. We are extremely satisfied customers ( rare these days ! )"  C Tanner

"This is just to thank Suzanne and Beverley for taking so much trouble to find out information about the 9910 lights - if only the people behind all websites were so helpful!I have placed an order"    A Oliver


" Dear Sirs, I recently ordered an Ocean LV Large Bathroom Mirror ID 9535.I received this safely and well packaged and it is now installed. We are very pleased ith it. Thanks for the excellent service. I would happily recommended you to friends and colleagues."       D Mahatme

"Replacement glass shades safely received this morning. Many thanks for taking care of this for me."     D Searle

" Many thanks for the order. All arrived safely and are now installed and working. We are very pleased with the result"      R Price

"Many thanks for your help with my order.  The order was delivered on time and in good condition. The light was of better quality than I expected so I am a 'very satisfied customer' Many thanks,"     C Rees

"Thank you - the lights arrived yesterday. I was very impressed with the packing, delivery and overall service, nevermind the product. I will be forwarding your company details together with a recommendation to various clients I have."        J Lim

" My order for low energy lightbulbs arrived this morning - less than 24 hours from placing the order, and at a time when couriers say they cannot guarantee delivery. Well done! I have no hesitation in recommending your company for helpful staff, quality products, and excellent service. Rare nowadays, but appreciated. Thank you."     R Evans

"Received the reading lamp yesterday.  What fantastic service! Nice lamp too!"        H Neal

"Can you just pass on to your team a BIG thank you from Scotland for your excellent service and efficiency.  I requested the Etenity light and needed it at short notice and it was delivered on time as promised and looks great in it s new home. Well done"   C Currie

"I was really pleased with my light fitting. It looks fantastic on and off. The service was really good. /they emailed as soon as it was despatched and it only took 3 days from ordering it to it being delivered. Would definately recommend the company." L Sanderson

"We  would like to thank you for the excellent service in ordering, informing and delivery of our floor lamp. 
It is now installed in our lounge and looking ' just right ' .     Thank you !"         D Sutton

"Best price, best service; what else can one say?
I would not hesitate to use Lights 4 Living again and commend them to others.
They provided the genuine article at the lowest price, delivered in just one working day, as well as providing prompt, efficient and courteous response to any query."                      R Challis

"I would like to thank you very much for dealing with this order so promptly. The lights arrived on the Tuesday as you indicated, so were able to be installed by the electrician when we wanted. They look very good.
This service by Lights4living was outstanding, and your website will certainly be the first I shall look at for lights in the future. I have also passed on the site name to a number of friends with a strong recommendation."                    P Collard

"Just to confirm that about an hour after the phonecall from Beverley the missing light bulb arrived by royal mail. It's the correct bulb/colour. I have just fitted it and pleased to say that it is working ok. Can you please let Beverley know as she was going to call again tomorrow to check if i'd received it ok.
    Many thanks for all the help from yourself and your staff. I'll be sure to consider you again in the future and recommend you."
                                                                                                               A Bloomfield

"My order arrived safely today; very well packaged! Thank you"      L Harvey

"Just to say electrician been round, new light fitted and working. Many thanks to you and your team. Friendly, helpful and efficient.
Know where I will be coming looking in the future when next I need some light fitings."   D Hollander

"Just to say thank you for sending the screw and key. I now have the perfect lamp. Your customer service is splendid."    G Edgerton

"Order received today, thanks for a quick an efficient service, love the light (although not fitted yet!!)"     G.Bond

"Thanks for all the efforts you have put in with regards to the tosca fitting, i bet its driven you mad as i know you would only want to deliver the best possible service to your customers. I really appreciate you keeping me informed."        C Gittings

" THANK YOU, I WAS VERY PLEASED WITH MY ORDER, WHEN I RECIEVED MY LANTERN, I WOULD RECOMEND YOUR SERVICE TO OTHER PEOPLE  AND USE YOU AGAIN"                 E Boyle

"Just to let you know the light arrived safely. Thank you"                 H Wallace

" The lamps have arrived and they are perfect!!!!  Thanks for all your help"        Y Govert